Address
Form of workFor those who seek the best, there's only Stein.
Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.
Why work for the best?
The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Position Summary:
Provide daily supervision and guidance for Forbes, 5 Star Hotel Front Office room operations. Ensure each area is managed in accordance with policies and standards to maintain a professional image and superior customer service. Ensure that all reports are completed as required. Resolves guest complaints, concerns or disputes quickly and timely. Maintain and update related training manuals as well as ongoing training for employees. Provide hands-on support for related room departments.
$10,000 Sign On Bonus- Must Sign on By End of the Year!
Essential Functions:
- Adhere and monitor Stein Eriksen Lodge Standards
- Assist in attainment or surpassing of all departmental and hotel goals
- Maximize customer service and enhance the guest experience
- Maintain open lines of communication with all departments within the Hotel
- Maintain highly visible program that solicits guest comments on a consistent basis
- Actively involved in the continued success of the guest recognition program
- Participate in the preparation of the Hotel business plan and yearly budget
- Inventory and maintain supplies needed by Front Office staff
- Manage budgeted expenditures according to regular occupancy forecasts and variations
- Supervise the selection, orientation, and training process of all department employees
- Conduct performance evaluations on all related staff
- Complete assigned reports properly, accurately and timely
- Edit payroll on a timely basis
- Manage incentive and reward programs to maintain a skilled and motivated work force
- Conduct meetings on a regular basis
- Ensure standards and cleanliness of public and private areas of the Lodge are maintained
- Ensure all “call back” requests are called back
- Ensure Front Office areas are neat, clean and organized
- Follow up on all guest complaints in a timely manner
- Responsible for reviewing owner reservations
- Communicate with Rooms Director any concerns or comments
- Review Group Resume on group’s arriving
- When required; resolve guest disputes involving reservation cancellations
- Work closely with other support departments; housekeeping, reservations, and engineering
- Comprehend the importance of revenue management
- Attend and conduct periodic staff and operational meetings
Education, Experience, and Skills Required:
- High School diploma required/college degree preferred
- Management experience in a luxury resort property preferred
- Hotel experience required
- Excellent training and development skills
- Outstanding oral and written communication skills
- Demonstrated leadership skills and proven self-starter
- Professional appearance
Stein Eriksen Lodge, Park City’s only Forbes Five-Star Hotel and Spa, offers:
- Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Paid training time and programs
- Chef prepared meals daily in our cafeteria, at no cost to you
- On site heated garage for employee parking -a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Grizzles, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.
