Hotel Front Office Clerk

Responsibilities and requirements:

• Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest.
• Ensure all guests are checked in/out in a courteous and timely manner.
• Review Front Office Log daily and monitor all VIP/Special Guests request.
• Must always be aware of current rates, packages, and promotions.
• Perform, compute, and ensure all tasks on checklist are completed in a timely manner.
• Run room status reports and relay necessary information to affected departments.
• Comply with standards/regulations to encourage a safe and efficient hotel operation.
• Assist with training/cross training for new hires and current employees.
• Maintain a high standard of professional appearance/grooming
• Attend/Participate in all meetings and training required by management.
• Perform other duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or GED required.
• Must be 18+ years old.
• Microsoft Office Suite (Outlook, Excel, Word) preferred.
• Detail oriented with strong verbal/written communication skills required.
• Able to work well in stressful situations and maintain composure under pressure.
• Mathematical skills required to complete payment processing.

Job Types: Full-time, Part-time

Pay: $13.25 - $14.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Lakeland, FL: Relocate before starting work (Required)

Work Location: In person