Job Description
LocationStrongsville Best Western-CBW
Location Description
Requirements
StatusFull-time
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling Front Desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
LocationStrongsville Best Western-CBW
Location Description
15471 Royalton Road, Strongsville, Ohio 44136
Situated next door to OBM Arena, and just one mile from SouthPark Mall and local business parks, our Strongsville hotel is perfect for the leisure and business traveler. The Best Western Plus Strongsville Cleveland, is a full-service hotel near the Cleveland Airport, offers business travelers a quiet, convenient location near many local and national businesses and corporate headquarters. Offering many perks for our business guests which include 13000 square feet of meeting space, 24-hour business center, and complimentary Wi-Fi. Amenities include a fitness center, free Wi-Fi, and on-site restaurant and bar.
Requirements
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
StatusFull-time