Hotel Front Desk Receptionist

```Duties```
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and creating a positive impression of our establishment.

Responsibilities:
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and photocopying

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail to ensure accuracy in guest information and reservations
- Problem-solving skills to handle guest complaints or issues
- Bilingual/multilingual skills are a plus

```Requirements```
To be successful in this role, you should have previous experience in hospitality management or a similar customer service position. Additionally, the following qualifications are required:

- High school diploma or equivalent
- Knowledge of hotel management systems (e.g., property management software)
- Familiarity with night audit procedures is preferred but not required

If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Join our team as a Front Desk Receptionist and contribute to creating memorable experiences for our guests.

Please note that only qualified candidates will be contacted for an interview. Thank you for your understanding.

Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and duties may vary depending on the needs of the business.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person