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Form of workRupal Hospitality is an EEO employer - M/F/Vets/Disabled
We are looking for friendly, professional Night Owls who love working overnight to welcome and assist guests at our historic hotel, converted from a chocolate factory in 2017!
Responsibilities include, but are not limited to the following -
- Provide the highest quality of service to our guests at all times and anticipate and exceed guest expectations.
- Organize shift paperwork and balance all room accounts and investigate and analyze any out of balance situations
- Complete daily revenue and accounting reports
- Perform all duties on the position certification checklist. Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures.
- Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest's name at least twice. Anticipate the guest's needs and exceed their expectations
- Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management.
- Comply with hotel and department accounting procedures.
- Effectively operate the hotel computer system or property management system upon certification.
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
- Monitor room availability, selling strategies, discounts and frequent guest program benefits
- Keep desk area clean. Understand that it is every associate's responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule. Assist in maintaining the cleanliness of the Lobby and Entrance.
- Inform management of any guest or system-related issues
- Communicate properly and effectively with guests, associates, and leaders to effectively respond to and resolve guest complaints.
Please visit our careers page to see more job opportunities.
