Hotel Front Desk - Night Shift

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to checking-in and checking-out of guests. During the night, the Front Desk agent will run an audit of the hotel files and submit the report to the hotel's general manager. Hours for this position will be between 11pm-7am on Saturdays and Sundays with the possibility to work other Front Desk shifts as desired.

Job Responsibilities:

• Greet, register, and assign rooms to guests.
• Answer inquiries pertaining to hotel services and the local area.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Work with guest's folios and billing as it relates to their stay and the services rendered by the hotel.
• Transmit and receive messages using equipment such as telephone, fax and email.
• Understand and enforce the hotel company cash policies. Account for all cash and makes deposits in accordance with hotel policies.
• Take the initiative to greet guests in a friendly and warm manner, adhering to the Marriott standards of guest interactions.
• Organize and file the nightly audit report to be reviewed by the management team daily. Following the checklist exactly as it appears so that the reports are in the correct order for administrative purposes.

Other duties as assigned.

Job Skills:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to guests.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education

HS Diploma or equivalent.

Job Type: Part-time

Pay: $18.40 - $20.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• OverNight Shift

Work setting:

• In-person

Ability to Relocate:

• Flagstaff, AZ 86004: Relocate before starting work (Required)

Work Location: In person