Hotel Front Desk Manager

We’re looking for an enthusiastic Hotel Front Desk Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the Front Desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Responsibilities:

• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Lead operations at the Front Desk and make sure guests have an exceptional stay
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Generate occupancy reports and compile financial information for the general manager
• Hold responsibility for the Front Desk budget and order any necessary office supplies

Qualifications:

• Prior hospitality experience of 1 year is required for this position
• Showcase exceptional multitasking, communication, and management skills
• Bookkeeping skills and experience with MS Office a plus
• Over 2 years of experience in office management in the hospitality industry as a Front Desk supervisor or similar position
• High school diploma or equivalent certification required (GED)

About Company

Come work at a great place, with a wonderful team! We have a lot of positions and you can find a great career in our hotel with the opportunity to advance.