Hotel Front Desk - Holiday Inn Express Lake Hallie

Summary

We're hiring a part-time Front Desk attendant; shifts will be from 3 pm - 11 pm and will include every other weekends. We currently have a weekend shift differential of $3 in place!

In addition to base pay, bonuses are paid based on hotel reaching maximum occupancy. You'll also have access to our world-wide travel discounts, weekend shift differentials, PTO if you work at least 25 hours/week and other benefits!

A Front Desk attendant provides sales and customer service functions related to guest registration, reservations and revenue collections. They ensure that hotel guests receive a safe and secure place to stay with friendly and attentive service.

Responsibilities

• Provides courteous guest service and responds promptly to guest questions, complaints or requests.
• Organizes the reservations for the day’s arrivals.
• Performs the functions of the Front Desk including: check-ins, check-outs, reservations, answering phones, providing wake-up calls, etc.
• Understands the operation of the property management system.
• Provides information concerning hotel’s facilities and functions, as well as their location (ex. rooms for disabled, directions to and from airport and major attractions, location of ice and vending, etc.).
• Provides security for guests by maintaining confidentiality of guest information.
• Completes paperwork necessary for Front Desk operations (registration cards, folios, credit card vouchers, cash reports, room reports, etc.).
• Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services.
• Accounts for all receipts, paid-outs, and charge funds as specified.
• Responsible for auditing and balancing all cashiers reports and cash drawers.
• Performs front office posting and filing procedures as directed.
• Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.

Qualifications

• High School Diploma or equivalent
• Customer service, sales or hotel experience preferred

Holiday Inn Express · 12858 26th Ave · Chippewa Falls, WI

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• How many hours per week are you seeking?
• We're hiring a part-time Front Desk attendant; shifts will be from 3 pm - 11 pm and will include every other weekend. Does that work for your availability?

Work Location: In person