Hotel Front Desk Clerk

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Duties:
- Greet and welcome guests as they arrive at the Front Desk
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions to guests
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized Front Desk area

Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Bilingual proficiency in English and another language is a plus
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism
- Knowledge of hotel operations and procedures
- Familiarity with reservation systems and basic computer skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and other amenities

If you are a friendly, customer-oriented individual with a passion for providing exceptional guest service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
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Job Types: Part-time, Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Tips

Ability to commute/relocate:

• Harrisonburg, VA 22801: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person