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SalaryDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$14 hourly
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Handle customer complaints as necessary
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- At least one year of hospitality industry experience as a Hotel Front Desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.
