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SalaryWe are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$18 Per Hour
Responsibilities:- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Handle customer complaints as necessary
- Must be able to multi-task. Food and Beverage options also served by Front Desk Agent
- Lobby cleaning responsibilities
- 1+ year of hotel industry experience or related job preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Our dynamic spaces and places combine the perfect blend of home and office so you can relax comfortably and stay productive during your stay. Plus, our convenient hotel will put you within minutes of many interesting attractions and fun activities in the Lone Tree, CO area.
