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Form of workWe're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. Drivers are frequently asked general information about the hotel, give recommendations on the surrounding area, and are required to assist the passengers during the loading and unloading process. Ensuring that the vehicle is clean, fueled, and any necessary service communicated to appropriate person is required.
Transports guests and clients as needed to and from destinations within radius set by management.
Comprehend and abide by all traffic regulations and speed limits and use caution not to damage the vehicle being driven or other vehicles in the vicinity.
Maintain cleanliness of the vehicle by cleaning and washing it when appropriate. Take vehicles for periodic servicing and fueling as required.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
Maintain effective communication within Guest Services Team, and with all hotel departments. Stay aware of issues relating to guest services and general hotel operations
Warmly welcome guests, creating a positive first impression of the hotel. Hold doors open while guests go through.
Assist with arrival and luggage, provide directions and or information about the hotel.
Perform other reasonable job duties as requested by Supervisors.
