Hotel Assistant General Manager (Agm)

We are currently searching for a hands on, dynamic and assertive Assistant General Manager to join our team at the Hampton Inn Tucson-Airport, located at the entrance to Tucson International Airport. Our 126 room property is recently renovated with exceptional brand performance.

The Assistant General Manager will supervise and direct the front desk operation of the hotel and will be responsible for fostering a culture of exceptional guest service. The ideal candidate will have strong leadership and managerial experience with exposure to a first class hotel environment and familiarity with the front desk operation and sales.

RESPONSIBILITIES:

• Oversee the guest service function, including the implementation of training and development programs for associates, along with new service initiatives that result in an increased level of guest and associate satisfaction and operational excellence.
• Ensure that all guest complaints are resolved in a timely manner and monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits.
• Evaluate employee performance and identify hiring and training needs.
• Responsible for the property's operations in General Manager's absence.
• Participate in the daily revenue management of the Hotel, including planning for market shifts and ensuring daily inventory is managed to maximize revenue potential.
• Participate in development of short and long-term financial and operational plans for the property.
• Monitor and maintain all inventories at the hotel.
• Ensure hotel participation in brand-specific programs and leverage available franchise resources to optimize the performance of the hotel.
• Ensure compliance with the company’s policies and procedures.
• Performs any other job-related duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in hotel management, business, or related field preferred; or equivalent combination of education and experience.
• 4-5 years of management experience in the hospitality industry including the front desk operation and sales.
• Experience with Hampton Inn and/or other Hilton brands preferred.
• Knowledge of hotel operations, including business and marketing plans, security and safety programs, personnel and labor relations, repair and maintenance, and long-term planning initiatives.
• Excellent leadership, interpersonal and communication skills with a positive attitude and commitment to success.
• Knowledge of hospitality software and MS Office required with the ability to maintain Company approved spreadsheets and word processing.
• Ability to work a flexible schedule including weekends and holidays.

Job Type: Full-time

Pay: From $47,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Work Location: In person