Host/Hostess

Who are we?

Ruby's Diner is a wonderful 1940's restaurant. We recently celebrated our 40th anniversary! Time flies when you're having fun!!

What do we want?

Ruby's Diner Carlsbad is looking to add some more friendly hosts to our team.

We are looking for a Hosts who present a positive first impression of the establishment's friendliness, excellent service and high standards. The Host also greets Guests upon arrival, informs Guests of their wait time, shows Guests to their table, and bid Guests farewell as they leave.

A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host may also need to answer the phones and fill to-go orders when needed.

Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the dining area and provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Requirements:

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)
• A desire to help out where needed and work as part of a team
• The ability to thrive in a fast-paced environment
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to stand/walk and stay focused and alert for extended periods of time

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Physical setting:

• Casual dining restaurant

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person