Hostess/Cashier

Immediate openings for lead host and host seaters. Shift schedule available are 11:30 - 4:00 (Fri - Sun) and 3:30 - 9 (Mon - Sunday). Scheduling requires combination of shifts to include at least 1 week-end shift.

In this role, your number one priority is to make guests feel as they are guests in your own home. You are the guest's first impression of Shrimp Boat, so we must insure that it is a positive one. You are part of the Shrimp Boat guest’s service team.

As a host or hostess you'll be responsible for many things. You'll need to cheerfully greet guests, take them to their table and provide them with a menu, a brief description of the daily specials, and who will be taking care of them tonight. You'll need to be able to monitor the table rotation and make sure that each member of the wait staff gets a fair amount of tables without giving them too many all at once. You'll also need to keep track of which tables are cleaned and available for new guests, and you are required to answer the phone, take reservations and in some cases take-out orders.

Responsibilities Primary duties and responsibilities include, but are not limited to, the following:

· Make a great first impression through friendliness, knowledge and personal energy

· Make a great impression when answering the phone; know how to sound genuine and friendly even during busy periods

· Hustle when wiping and setting tables during busy times

· Solicit feedback from guests as they are leaving and make a great last impression

· Understand the basic host functions of setting up nightly table assignments and managing the wait

· Understand expectations for being a Reservation taker. Handle all To-Go orders & complete To-Go certification

· Demonstrate Genuine Hospitality, Make eye contact, Smile, Use guest name whenever possible

· Demonstrate use of respectful language

· Show poise & professionalism in manners and dress

· Yield guest right of way

· Open the door for guests, Greet guests while being warmly welcoming

· Maintain a favorable working relationship with all other team members to foster and promote a cooperative and harmonious working climate which will be conducive to maximum team member morale, productivity and efficiency/effectiveness

· Other duties as directed

· Embrace and celebrate Shrimp Boat’s culture

Accountabilities:

Must be able to perform multiple tasks while maintaining required standards of operation in daily restaurant activities. Must be able to perform duties to ensure guest satisfaction. Must adhere to all company food handling, safety and sanitation procedures at all times. Exhibit conduct in accordance with our Restaurant’s departmental policies and procedures. Must be responsible for the material in the Team Member Handbook and Policies & Procedures Manual.

Qualifications:

· 17 years of Age

· High School Diploma, currently enrolled in College or University

· Desire to work in a fast paced, customer service oriented, restaurant environment

Knowledge and Abilities Required:

· Excellent communication skills (verbally interacts with management, servers, team members and guests)

· Must be able to read, write and determine wait time based on Company’s procedures

· General math skills

· Must visually scan restaurant for clean, unoccupied tables

· Computer Knowledge and Skill for use of Point of Sale System

· Organizational skills

· Multi-task oriented

· Knowledge of workplace safety procedures

· Maintain a high level of personal cleanliness

· Ability to work flexible schedule to include weekends and holidays

Physical and Work Environment Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to stands during entire shift

• Use hands to handle or feel; reach with hands and arms
• Continuously reach, bend, lift, carry, stoop, and wipe
• Frequent washing of hands

· Carry 20 lbs. about ten times per shift over medium distances (20-30 feet)

· Verbally communicates with guests and phone callers

· Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

· Hazards may include, but are not limited to, slipping and tripping

• The Restaurant environment is hectic, fast-paced and often crowded and noisy. May be exposed to Restaurant related environmental factors including, but not limited to excessive noise and constant exposure to general public

Job Type: Part-time

Pay: $13.00 - $17.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Evening shift

Weekly day range:

• Weekends as needed

Experience:

• Customer service: 3 years (Required)

Work Location: In person