- Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
- Provides information on all aspects of Hard Rock Casino services and facilities to guests.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
- May provide clean china, silverware and glassware upon request from customers.
- May sets up tables with dishes, linen, flatware, etc.
- Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
- Assists wait staff with tray service as needed.
- Attend and participate in meetings, completing follow up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
(Related education and experience may be interchangeable on a year for year basis)
These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be 21 years of age.
KNOWLEDGE OF:
- Excellent customer service skills.
- Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
ABILITY TO:
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Be flexible to work varying shifts and time schedules as needed.
- Ability to communicate effectively with all levels of employees and guests.
- Ability to restock needed materials and retrieve dropped items.