Host - Wasatch Brew Pub Sugar House

Description:

Objective

This position sets the tone for the dining experience. The Host is a courteous, caring and enthusiastic individual who champions the definition of “great service” by making the customer feel comfortable from the moment they walk in the door.

Essential Responsibilities

• Takes pride in the host desk by keeping it organized and clean. Maintains and coordinates all activities at the host desk.
• Greets customers in a friendly and enthusiastic manner and seats all customers as quickly as possible.
• Answers the restaurant phone within 3 rings, directs and fields questions, and takes and assembles “to go” orders per standard procedures.
• Provides timely feedback to customers on the status of their table, if they are part of a large group, or the customers are wait-listed during peak times.
• Understands the different restaurant areas (restaurant v. tavern) and different liquor licenses and ensures that customers are directed to the appropriate sections.
• Assists co-workers and managers on duty in all aspects of the ALOHA operations where possible.
• Sets up, cleans and maintains the display case (folding shirts, filling depleted inventory with back stock, etc.). Puts away all inventory at the end of the day and locks up.
• Wipes down all menus and removes the daily specials inserts, empties garbage, wipes clean the daily specials board at the end of the day.
• Following company’s policies and procedures.

Additional Responsibilities

• Performs other related duties as required or assigned.

Requirements:

Required Knowledge, Skills, and Abilities

• Knowledgeable about the liquor laws and works in compliance with those laws.
• Ability to speak clearly and listen attentively to guests and other employees.
• Ability to work day, evening or a combination of shifts on weekends and/or public holidays.
• Ability to work independently, as well as part of a team.
• Strong organization and multi-tasking responsibilities and remains calm under pressure.
• Basic office knowledge, helpful.

Physical & Mental Requirements

Must have the physical and mental strength and endurance to be able to perform duties, in at times extreme environments, as well as the ability to handle stressors of the position in operational and administrative situations. ?Required to frequently lift and move 10-25 pounds. ?Expected to stand, sit, walk, climb, balance, stoop, kneel, crouch, crawl, bend, talk, hear, taste, smell, see, and operate objects, tools, and controls. ?

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Position Snap Shot

Employment Type: Full-Time/Part-Time

Job Type: Non-Exempt

Pay Type: Hourly

Supervisor:Manager on Duty

Manages Others: No

Minimum Education:High School Diploma or GED Required

Minimum Certification:Current Food Handlers Permit

Minimum Experience:6+ Months

Age Requirement:18/21 years or older

Required Travel:N/A

Driving Requirements:N/A

Tools & Equipment Used:

The employer retains the right to change or assign other duties to this position as a result of evolving business needs.

Equal Opportunity:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.