Hospitality/Reception Specialist - Law Firm Setting

It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Provide Concierge Reception services for clients at their site.
The Concierge Receptionist has the first interaction with a client or guest when visiting the firm and is responsible for ensuring that they are greeted in a warm and inviting manner. The Concierge Receptionist is always present and ready to assist and is integral to the vision and execution of the workplace experience.
In Person Skills:

• Interpersonal skills necessary in order to communicate in person, by e-mail and telephone. Ability to follow instructions effectively from a diverse group of attorneys and staff and provide information with courtesy and tact.
• Comfortable meeting and engaging with new people exhibiting a warm and professional demeanor.
• Maintain positive and professional manner when dealing with internal and external clients. Adhere to professional standards in appearance and dress.
• Utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that arise.

Concierge Services:

• Support visitors, attorneys and staff to the office and ensuring a seamless arrival and comfortable experience.
• Maintain a professional manner when dealing with internal and external clients. Adhere to professional standards in appearance and dress.
• Maintain a neat and organized reception desk and front lobby area.
• Respond to all Concierge inquiries and direct to appropriate departments or persons for fulfillment.
• Answer incoming external and internal calls. Direct and/or provide information as appropriate.
• Pre-register guests and provide clearance for non-registered guests as appropriate using building visitor registration software.
• Book and confirm conference rooms for internal and external clients, noting service needs including food and refreshment orders as well as additional IS requirements using the firm's booking system.
• Notify Hospitality Services, Facilities and IT Support with any modifications or cancellations of reservations.
• Monitor conference room activity and communicate with appropriate departments to facilitate restocking and daily clean-up.
• Resolve potential conference room conflicts by contacting appropriate parties; advise manager of potential issues as they may arise.
• Seek approval from the Facilities & Operations Supervisor or manager for non-billable reservations and/or extended reservations per guidelines.
• Arrange for car service reservations for clients and attorneys upon request.
• Perform other administrative duties as requested.

Qualifications & Requirements:

• High School Diploma or GED.
• One plus years of administrative experience working in a Law Firm or corporate environment required.
• Previous experience in a client service field preferred.
• Ability to multitask with attention to detail using various platforms.
• Ability to address concerns with professionalism, patience, and diplomacy.
• Working knowledge of MS Word, Excel and Outlook.
• Work occasionally requires irregular hours and/or more than 40 hours per week to perform essential duties of the position.

The Compensation range for this role is 17.92 to 26.88 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.