Hospitality Aide

General Purpose
The primary purpose of your job position is the provision of services to the residents. At no time are you to
provide direct care to the residents.
Essential Duties
? Become familiar with the facility?s administrative structure as introduced in the pre-training orientation
session
? Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift
they occur.
? Report all changes in the resident?s condition to the Nurse Supervisor/Charge Nurse as soon as practical.
? Answer phone (especially during meal times)
? Assist with errand of residents/staff
? Assist with secretarial tasks at the nursing station (making copies, filing, etc) as requested
? Straighten resident closets/drawers ? label resident belongings. Complete personal belonging form
? Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms,
day rooms, break room, etc)
? Follow established policies concerning exposure to blood/body fluids
? Ensure that residents who are unable to call for help are checked frequently
? Answer call bells promptly & report needs to CNA/Nurse
? Make rounds assisting residents by opening/closing blinds, straightening blankets, making sure call bells
are within reach, etc
? Turn all medications found in the resident?s room/possession over to the Nurse Supervisor/Charge Nurse
? Watch for and report any change in room temperature, ventilation, lighting, etc
? Transport residents to & from meals/activities/outdoors/etc
? Provide residents with Reality Orientations as instructed
? Pass linen. Make unoccupied beds. Put extra covers on beds.
? Use the wristband or photo card file to identify residents before serving meals, etc, as necessary
? Clean feeder tables, wheelchairs, bedside/over bed tables, urinals, bedpans, refrigerators, microwaves,
etc
? Place supplies/briefs in resident rooms/ common areas/ Unpack and stock supply room when deliveries
arrive.
? Replace trash can liners in wastebaskets
? Inform the Nurse Supervisor/Charge Nurse of any changes in the residents condition so that appropriate
information can be entered in the resident?s care plan.
? Pass snacks/trays to residents (To include passing protective clothing covers, opening milk cartons,
refiling drinks, cutting food, etc.) Return trays to dietary. NEVER FEED THE RESIDENTS
? Assist residents with identifying food arrangements (i.e., informing residents with sight problems of food that are on his/her tray, where it is located, if it is hot/cold, etc)
? Serve between meal and bedtime snacks as instructed
? Keep residents? water pitchers clean and filled with fresh water (on each shift), and within easy reach of
resident
? Collect and redistribute water pitchers for weekly cleaning by dietary
? Check rooms for food articles (i.e., food in proper containers, unauthorized food items, etc)
? Learn and be aware of code system identifying specials needs of residents
? Ensure the resident?s room is ready for receiving the resident (i.e., bed is made, name tags up, admission
kit available, etc.)
? Greet residents and escort them to their room
? Introduce resident to his/her roommate, if any, and other residents and personnel as appropriate
? Inventory and mark the resident?s personal possessions as instructed
? Store resident?s clothing
? Assist residents with packing their personal possessions when they are being transferred to a new room,
or when being discharged
? Transport residents to new rooms or to the receiving area
? Perform all assigned tasks in accordance with our established policies and procedures, and as instructed
by your supervisors
? Follow work assignments, and/or written schedules in completing and performing your assigned tasks
? Cooperate with inter-departmental personnel, as well as other facility personnel to ensure that nursing
services can be adequately maintained to meet the needs of the residents
? Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm
environment through out the unit and shift
? Report defective equipment to Nurse Supervisor/Charge Nurse
? Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs
? Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in
accordance with the facility?s policies and procedures governing accidents and incidents
? Maintain the confidentiality of all resident care information
? Ensure that you treat all residents fairly and with kindness, dignity, and respect
? Knock before entering the residents room
? Report all grievances and complaints made by the resident to the Nurse Supervisor/Charge Nurse
? Report all allegations of resident abuse and/or misappropriation of resident property
? Honor the resident?s refusal of assistance. Report such refusal to your supervisor
? Attend and participate in scheduled training and educational classes
? Attend and participate in scheduled orientation programs and activities
? Attend and participate in annual OSHA and CDC in-service training programs for hazard
communication, TB Management, and bloodborne pathogens standard
? Participate in appropriate in-service training programs prior to performing tasks that involve potential
exposure to blood/body fluids
? Wash hands before and after performing any service for the resident
? Keep the nurses? call system within reach of the resident
? Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving/missing from the facility
? Follow establish safety precautions in performance of all duties
? Keep residents? personal possessions off the floor and properly stored
? Keep floors dry. Report spills immediately. Tak