Hospice Of Marion County - Thrift Store Manager

Oversees Thrift Store activities and operates cash register in a responsible and willing manner.
ESSENTIAL JOB RESPONSIBILITIES:
Include the following. Other duties may be assigned.

• Follows the Thrift Store Standard Operating Procedure handbook and all subsequent revisions and updates.
• Follows established operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping thrift shop inventory current.
• Greets and assists customers. Maintains excellent customer relations.
• Inspects physical condition of donations and equipment.
• Assures all merchandise bears price tags.
• Selects high-value merchandise to place in display cases.
• Selects hi-quality, colorful clothing for display on mannequins.
• Proficient in cash register operation.
• Processes keyed voids on the cash register to reverse incorrectly keyed sales transactions. Documents all voids or added sales required to balance cash register transactions in the notes section of the Daily Summary with a detailed explanation. The explanation includes all associated register tape transaction numbers and/or credit card terminal invoice numbers, and dollar amounts required to balance.
• Reviews register summary tape, balances drawer, prepares Daily Summary sheet and prepares deposit slip accurately. Sends Daily Summary sheet as an e-mail attachment to the Merchandising Manager. Sends register summary tape and deposit slip copy daily to the Merchandising Manager. Sends all register receipts associated with voids or added sales to the Merchandising Manager to provide documentation tied to the notes section of the Daily Summary.
• Takes daily bank deposit to local bank location. Sends all completed bank deposit tickets to the Merchandising Manager.
• Directs salvage of damaged or unsalable material.
• Participates in planning personnel safety.
• Assists with maintaining the store in a clean, neat, and orderly manner at all times.
• Helps coordinate volunteers that assist in the daily operation of the store.
• Assists with training new volunteers in following established policy and procedure for the store.
• Assists in establishing policy and procedures for store.
• Completes paperwork accurately and submits on a timely basis.
• Utilizes appropriate tagging for all furniture available for sale. The first tag is the designated furniture tag, with a description and a date. The date sequence is the two digit calendar year, followed by the two digit month code, followed by the two digit day of the month (January 31, 2017 is shown as 170131). Each successive markdown of a furniture item requires a red "sale" tag with the new price shown. All red sale tags are stapled to the original price tag so customers and other managers can see the progression of price reductions.
• Utilizes the store computer system to create printed signs for specialty items, such as china, discount clothing racks, close-out tables, etc. Uses plastic sign holders, or metal sign holders, or easels, or plastic sleeves for signs. Does not use handwritten signs.
• Keeps store-assigned cellular telephone charged and available for use at all times. Promptly answers all telephone calls or texts from the merchandising manager or donation courier team.

STRATEGIC RESPONSIBILITIES FOR ALL EMPLOYEES:

• Proficient in cash register operation.
• Participates proactively in improving performance at the individual, departmental and organizational levels.
• Actively sets goals related to the Strategic Challenges and is accountable for meeting goals at annual evaluation.
• Reports to work and meetings at expected times, prepared to work, and adheres to scheduled hours.
• Utilizes work time effectively and completes quality work in prescribed time using appropriate time management skills and resources.

• Provides superior customer service to all internal and external customers.
• Cooperates and functions as a team member within the organization.
• Exhibits flexibility and demonstrates dependability within the organization.
• Demonstrates courtesy and respect when dealing with fellow staff members, volunteers, and customers.
• Demonstrates willingness to accept responsibility and accountability in assigned duties.
• Demonstrates ability to perform in job under stressful situations.
• Exhibits exceptional communications skills.
• Complies with Hospice of Marion County's policies, procedures and standard practices.
• Represents Hospice of Marion County professionally at all times through positive customer interactions, exceptional written and verbal communications and appropriate business attire/ personal appearance.
• Complies with all Federal, State, and local government regulations, maintaining a strong position against fraud and abuse.
• Adheres to all safety and security policies.
• Maintains the confidentiality of patients, families, colleagues, customers, and other sensitive situations within Hospice and adheres to all HIPAA policies.
• Uses resources in a fiscally responsible manner.
• Promotes HMC through participation in community and professional organizations.
• Shares expertise with co-workers both formally and informally.
• Understands, adheres to and promotes the Hospice Mission, Vision, and Values.
• Participates in orienting new employees, volunteers and students.
• Meets or exceeds Hospice of Marion County's Quality Improvement Standards and Standards of Excellence in all areas of practice.
• Remains in the service area during emergencies, and as appropriate and/or as scheduled, to work up to, during, and after the emergency to assist in providing quality care to all patients/clients. If you reside in a mandatory evacuation area and so must evacuate, or if there are any special family needs that need to be accommodated, management must be notified. Management will be sensitive to those needs but must be kept apprised of your location and a source of contact during an emergency so that, if required, they are able to reach you. (See Policy A/HR-510)

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or G.E.D. required.
• Must have Two (2) year's of experience in retail sales/merchandising.
• Must be trained and proficient using the Internet and e-mail.
• Proficient in cash register operation.
• Must have a Valid Florida drivers License, maintain current auto insurance coverage and have access to a reliable automobile.
• Ability to work unsupervised in the field, exercising discretion and independent judgment.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations, as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate a facsimile, copy machines, computers and other common office machines, with working knowledge of MS Word, Outlook, Excel and other software appropriate to positions.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lift/move up to 35 pounds.
• Frequent bending, reaching, stooping and lifting up to 25 pounds.
• Ability to communicate with customers and provide feedback.
• Frequent mobility in and out of offices and buildings.
• Frequent use of hands and arms to reach, lift, carry and move objects.
• Specific vision abilities required by this job include close vision, distance vision, and color vision
• Frequently works inside.
• Noise level in work environment is usually moderate.