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Job Description:
SUMMARY
The Service Advisor is responsible for communicating in timely manner with customer, vendors and store team to facilitate a timely completion of order. This position will adhere to and promote the Company mission while operating within the confines of the Company's core values and contributing to the success of their functional team.
Experience and Skills
RESPONSIBILITIES
- Serving customers and build a loyal customer base.
- Listen to each customer in order to understand their needs, concerns, problems and develop solutions best for their situation and vehicle Serve as liaison between technicians and customers
- Educate customers on all of the services and products available
- Enter all customer data into the work orders and customer files accurately and completely.
- Communicate regularly with all customers throughout their time at the store to ensure they are made aware of the progress and status of their order
- Maintain a safe, clean, and organized work area
REQUIREMENTS
- High School Diploma, GED or equivalent
- One year or more years of sales experience, automotive services related sales a plus.
- ASE Certification preferred
- College degree/coursework a plus
- Valid driver's license
- Ability to pass a pre-employment drug test and background screen
- Effective communication and interpersonal skills
- Customer-focused attitude with ability to work well in a team environment
- Willingness to work Saturdays
BENEFITS
- Weekly base pay guaranteed
- Opportunity for Bonus + Incentives
- Health / Dental / Vision / Life Insurance / Short & Long Term Disability
- 401k
- Paid Vacation / Holidays
- Uniforms provided
- No Sundays!
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- Exposure to inclement weather
- Prolonged periods of standing, stooping, and bending
- Exerting 50-100 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than 10 pounds of force constantly to move objects
- Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and/or pulling of materials
