Homeless Cohort Manager

Position Description

• Provide direction to employees within the team by organizing, maintaining staffing levels, ensuring new employee training, performance management, participate in regular meetings with Harris County Public Health staff to review and assess program progress, assess the relevance and adequacy of the plan as it is developed to determine other priority needs and goals etc.
• Oversee operations/activities of participants care-coordination team; responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to the identified vulnerability; assists with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health
• Be a main point of contact for ACCESS Senior Manager, care coordination team, and safety net department appointed contacts; facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders; provide continuous feedback to the Care Coordination Team during case conference; maintains case records and documentation as appropriate
• Responsible for workflow facilitation thru the effective use of the care coordination team, increasing productivity and efficiency to meet ACCESS Harris program initiatives; provide trauma-responsive case management services, effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised; provide empathetic advice and guidance to participants to ensure participant satisfaction and program completion
• Evaluate, document, and continuously improve team performance and program development
• Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants; ensure the safety and basic needs of the participant are met in an appropriate and caring manner
• Monitors status reports, metrics, or ad hoc reports, as requested by leadership; facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders
• Create consistent outreach plans to provide education and awareness of ACCESS Harris; assist with coordinating and leading cohort teams at local events, community gatherings, workshops, and training and to community leaders, local politicians, community-based organizations
• Develop and maintain knowledge of operations and functions of Harris County government associated with achieving the goals and vision of Harris County Public Health through ACCESS Harris and related services; Conduct a community assessment to identify resources and community organizations/groups that can assist in furthering the mission of ACCESS and facilitate implementation of the strategies identified in the plan, emphasizing the maximum engagement of community residents’ existing community services
• Ensure compliance with internal policies, procedures, protocols, and external guidelines, laws, and regulations; develop a strategy to increase resident participation in community events and amenities
• Performs other duties/responsibilities or special projects as necessary

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, or a related field

• Two (2) years of supervisory experience leading teams to reach challenging goals and objectives in the social service space
• One (3) year experience working as Housing Case Manager or in Case Management
• One (1) year experience working with coordinate care

• Proficient in Microsoft Office Suite software, including 365 programs

• Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
• Exceptional project management skills to manage a variety of projects simultaneously
• Positively influence all levels within the organization to drive change and enable effective coordination
• Ability to create strong, positive working relationships
• Previous experience building and managing high performance teams
• High-level of flexibility in fast-paced environments
• Must be a Systems-level thinker
• Proactive, self-motivated, and mission-driven
• Progressive, intrapreneurial leadership style to enable systemic change

• Creates strategic change within and outside the organization to meet organizational goals
• Develops new insights into situations, encourages new ideas and innovations
• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change
• Deals effectively with pressure; remains optimistic and persistent even under adversity.
• Recovers quickly from setbacks

• Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
• Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results
• Anticipates and meets the needs of internal and external customers
• Makes well-informed, effective, and timely decisions

• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships
• Identifies external and internal politics that impact the work of the organization

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner and models high standards
• Assesses and recognizes own strengths and weaknesses

• Communicates clearly, effectively, and persuasively both orally and in writing
• Writes in a clear, concise, organized, and convincing manner for the intended audience

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion
• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions
• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program

NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Experience:

• One (1) year of experience in social work

General Information

Position Type, and Typical Hours of Work:

• Full-Time | Regular
• Monday - Friday; 8 am - 5 pm
• 40 hours per week (including evenings and weekends)

• This job operates in a professional office environment with frequent occurrences of community outreach events, volunteer activities, and site visits to include the residence of participants.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This position is mostly sedentary but may be required to sit or stand, use manual dexerity and work in an office or indoor environment.
• May occasionally lift and move up to 25 pounds and occasionally up to 50 pounds.

• Harris County Public Health (1111 Fannin, Houston, 77002)

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan