Homecare Navigator (Clinical Liaison)

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mon - Fri; with weekend rotation

Work where every moment matters.
 
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network as a Transitional Care Coordinator. 

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years.  Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient.  As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home.  Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families. 

Basic Purpose of the Position:

The Homecare Navigator is responsible for:

• Timely and effective response to homecare referrals.
• Assess and align the appropriate level of care, services and programs with the goals of care for the patient based on the information received from the referral source, field HomeCare Transitional Coordinator and/or patient
• Transitional assessment may occur through chart review and patient interview either in person or virtually/telephonic
• Serves as a bridge between the healthcare team and the patient and/or caregivers.
• Self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of H3W Leadership behavior and modeling.

Knowledge, Skills and Ability Requirements

• Experience with word processing, Office Suite and Epic preferred
• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Demonstrated ability to manage multiple priorities and assess and triage critical patient needs.
• Excellent prioritization and communication skills.
• Demonstrated excellence in critical thinking, communications and conflict resolution skills.
• Demonstrated ability to implement, support and effectively monitor change required.
• Ability to collaborate with all layers of the management/administrative/transitional teams within Hartford HealthCare and the community.

Qualifications

REQUIREMENTS AND SPECIFICATIONS
Minimum Requirements
Preferred Requirements
Education
Associates Degree
Education
Bachelor’s Degree
Experience
Minimum of 1 year preferably in acute care or
homecare setting
Experience
Familiarization with Epic EMR in home care setting
Licensure, Certification, Registration
Licensure, Certification, Registration
Language Skills
Strong written and verbal communication skills.
Language Skills

Skills/Desired attributes:  Positive outlook, Effective communicator, Computer literacy including Microsoft Office and Excel, efficient multi tasker, experience and interest in problem resolution and process improvement. A creative thinker that excels in team environment.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

Apply Now