Homebuyer Concierge

Summary of Position Requirements 

The Homebuyer Concierge will provide homebuyers with the highest level of customer service through continuous communication and contact to guide them through the new home purchase journey from purchase agreement to closing.  The Homebuyer Concierge will provide sales, administrative and escrow support through a variety of related responsibilities and work closely with other departments. This position requires an ability to handle multiple tasks under deadlines, have good judgment, be dependable and a professional, and maintain a supportive, customer-focused attitude.

Primary Duties and Responsibilities

Homebuyer Experience

• Serve as the Buyers’ point of contact once escrow has been opened throughout the construction and closing process
• Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow
• Set clear and concise expectations with Buyers that support Lennar processes and policies
• Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
• Capture all Backlog management activity in SalesForce
• Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments
• Generate referrals and leads through customer interaction and communication

Administrative

• Prepare and/or update all related transaction documents generated through Salesforce in advance of signing
• Ensure all sales files and necessary documents are complete/signed, compliant, and close successfully
• Ensure all items in the DocuSign queue are completed and current
• Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and Backlog Management
• Manage contingency file follow-up
• Ensure homebuyers are meeting financing requirements outline in their purchase agreements, both mortgage application and conditional Loan Approval deadlines
• Schedule Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer prior to closing
• Coordinate NHO, Celebration, Zero-Defect Sign-off and Key Release with the Construction Manager, Buyer, Escrow, and Mortgage Company

#CB #LI-CI1

Education and Additional Requirements

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• Real Estate License required
• Minimum 1 year experience supporting a real estate sales team preferred
• High level Customer Service in high volume business environment
• Intermediate or greater proficiency in Microsoft Office, Teams, Zoom and/or other communication platforms
• Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos
• Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment
• Excellent verbal & written communication skills
• Attention to detail and excellent organization skills
• Valid Driver’s License and auto insurance coverage required
• Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism
• May require some attendance outside of office at homeowner and/or corporate events

Physical Requirements

This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator and telephone equipment. May operate a motor vehicle.  Ability to work in an office environment. 

FLSA Status

Non-exempt