Home Service Manager

SL Jensen Construction has been a leader in high-end residential construction in Omaha for nearly 40 years, creating bespoke homes of unparalleled quality and craftsmanship. Our commitment to excellence extends beyond the construction phase, as we manage home maintenance, providing our clients with peace of mind and exceptional service. As a company, we care about our employees and want to provide a path to personal and professional development. We are seeking a dynamic and experienced Service Manager to lead our home maintenance, service, and warranty programs. The successful candidate will play a pivotal role in ensuring the ongoing satisfaction of our clients by overseeing the delivery of top-notch maintenance services for their residences.

We are looking for an individual with a passion for performance, good organization, team accountability and a solid, successful work history. We are open to fresh ideas and want someone who is constantly looking for ways to improve.

We offer 15-days of PTO, health insurance including vision, dental, and short-term disability, and a 401K with a matching program. Competitive wages and benefits package available.

Responsibilities:

1. Program Implementation
   • Develop and implement the home maintenance program, ensuring alignment with the company's standards and client expectations
   • Collaborate with cross-functional teams to integrate maintenance services seamlessly into the overall client experience.
2. Client Relationship Management:
   • Act as the main point of contact for clients enrolled in the maintenance program.
   • Build and maintain strong client relationships, addressing inquiries, concerns, and service requests promptly and professionally.
3. Service Quality Assurance:
   • Establish and enforce rigorous standards for service quality and consistency.
   • Conduct regular inspections and audits to ensure that all maintenance services meet or exceed company standards.
4. Team Leadership:
   • Recruit, train, and lead a team of skilled maintenance professionals.
   • Foster a positive and collaborative work environment that encourages innovation and excellence.
5. Budget Management:
   • Develop and manage the annual budget for the maintenance program, ensuring financial goals are met while maintaining service quality.
6. Continuous Improvement:
   • Identify opportunities for process improvement and implement best practices to enhance the efficiency and effectiveness of the maintenance program.

POSITION REQUIREMENTS

• Several years of related work experience.
• Proven experience in client relationship management and customer service.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills.
• Knowledge of high-end residential construction and maintenance practices.
• Budget management experience is a plus.
• High fluency with technology and software.
• Solid analytical and organizational skills.
• Ability to prioritize work and make decisions independently.