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Form of workJob Description
Position Summary:
The Repair Program Administrator will support our Home Repair Program, which helps preserve homeownership and helps more people remain safely in their homes. The Repair Program Administrator will help manage the administrative portion of the program by communicating with potential applicants, distributing and processing applications, ensuring each applicant’s documentation is complete and correct, tracking required repair information, and assisting in coordination and completion of each repair.
Position Responsibilities:
- Coordination of Repair Program:
- Maintain program files, electronic and paper, for applicants and repair projects.
- Track completed projects, funding, and master repair list to ensure accurate reporting.
- Assist with outreach to communities, faith partners, government, social service agencies, etc., as time allows, and at the direction of the Director of Homebuyer Services.
- Support the planning and coordinating of Rock the Block (RTB).
- Assist with homeowner outreach. Liaise between families receiving exterior Home Repair and RTB team, as needed.
- Attend RTB event, make sure all documentation is complete for each repair.
- Contribute to maintaining a detailed record of contractors and community partners.
- Travel some within service area to visit applicants and event locations, as needed.
- Attend and participate in Habitat kickoff and dedication ceremonies, and community corporate events.
Qualifications:
- At least one year of customer service experience
- Ability to successfully manage administrative support for the program
- Experience with veteran and military-connected families preferred
- Familiarity with Home Repair and construction preferred
- A well-organized and self-motivated
- Deadline driven
- An independent worker who can also respond to direction and coaching.
- Excellent interpersonal skills in a variety of social and professional settings to ensure good working relationships
- Excellent written and oral communication skills. Excellent phone skills and professional demeanor.
- Proficiency with computers and the internet. Microsoft Office 365 / SharePoint, Excel and BuilderTrend experience preferred. Comfortable learning new computer software and programs
- Exceptional attention to detail with excellent follow-through. Ability to maintain a high level of confidentiality
- Occasional weekend and evening availability
- Must have a valid driver's license
About Habitat for Humanity of Greater Cincinnati:
Our Vision: A world where everyone has a decent place to live.Our Mission: Seeking to put God's love into action, Habitat brings people together to build homes, communities, and hope.Fast Facts1. Habitat for Humanity of Greater Cincinnati (HFHGC) serves a 9-county, three state region.2. We have built 670+ homes in the Tri-state region since 1986.3. Critical Home Repair and Rock the Block programs broaden the impact in target neighborhoods.4. HFHGC has also helped build 1,000+ homes in Cambodia, El Salvador, Kenya, and Nepal through our global tithe.5. We partner with business, government, civic groups, faith communities, and individuals to ensure greater impact.
