Home Office Claims Specialist

Our Home Office Claims Specialist generally handles third-party claims that may present complexity or potentially higher exposure associated with the nature of injuries, damages, coverage or litigation or significant UM/UIM claims through their life-cycle including but not limited to investigation, evaluation and claim resolution. The position may also be called upon to serve in a training and educational capacity. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. This is a highly visible position and will at times, interact with senior leadership. This position reports to the Director of Home Office Claims.

Responsibilities

• Investigate assigned claims, confirm coverage, and verify damages
• Recommend and maintain appropriate claim file reserves
• Evaluate, negotiate and settle claims, if warranted
• Assist defense counsel with trial preparation
• Recommend and prepare coverage position letters
• Attend depositions, trials and ADR meetings
• Prepare and distribute training material and conduct training
• Other related duties as assigned

Requirements

• Associate’s or bachelor’s degree preferred

• 7 to 10 years of experience adjusting third-party liability claims
• Experience handling litigated and/or multi-party claims involving risk transfer
• Ability to analyze coverage and prepare coverage position letters
• Ability to meet continuing education requirements and maintain appropriate adjuster licenses
• Commercial lines experience is required
• Excellent understanding and skill level of claim handling and customer service
• Understanding of policy contracts, insurance laws, regulation, and of the legal environment
• Excellent oral and written communication skills
• Excellent interpersonal, negotiation, and organizational skills

Benefits

Concord Group employees are eligible for benefits including medical, vision, dental, life, and disability insurance, sick time and holiday pay, three weeks’ paid vacation, and a generous 401(k) plan with a 6% company match.

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify