Home Inspection Field Representative - Charleston, WV

Great Company. Great People. Great Career
If you want to work for a company that invests in you and your community, check out our Home Inspection Field Representative position! As a Home Inspection Field Representative, you’ll work outside the home office in the field! Traveling is a major part of this role, and you will establish contact with delinquent customers, review the current conditions of homes while providing reports on the conditions of homes. Home Inspection Field Representatives work heavily with our Account Representatives to solve delinquency problems. It takes everyone on the team working for a common goal! The Home Inspection Field Representative is only the first step on your career journey! With endless career paths you can work at a company you love and start a position that puts you on a career path for success. Take the first step – it’s just the beginning! Vanderbilt Mortgage. Where you start a job and gain a career!

As a Home Inspection Field Representative and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

• Enjoy work from home flexibility in this fully remote position!
• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotion opportunities
• Competitive bonus programs

Here’s what you can expect in the role as a Home Inspection Field Representative:
The Home Inspection Field Representative position exists to contact with new and existing delinquent customers.

Job Duties:

• Establishes contact with delinquent customers.
• Determines condition of Mobile Homes and site-built homes.
• Completes written condition reports.
• Alters locks when necessary.
• Winterizes homes when necessary.
• Works cordially with Supervisors, Senior Account Representatives, and Account Representatives to solve delinquency problems.
• Follows company guidelines, which include Fair and Ethical Collections Practices.
• Exhausts all options to locate home and/or inspection address.
• Verifies HUD # and Serial # on unoccupied homes and verifies status of the collateral unless instructions specify otherwise.
• Takes good clear pictures of the collateral in good lighting.
• Builds communication with customer/occupant to the office via phone call.
• Performs other duties as assigned.

What you’ll need to qualify:

• High School Diploma or GED required. College preferred.
• Must maintain a valid driver’s license, clean driving record, and insured transportation.
• Driver's license must match state residing in and in good standing.
• Must always maintain insurance with acceptable levels of coverage.
• Must be able to reserve and operate a monthly lease vehicle through Enterprise.
• Must live in general area of job opening and be willing to travel extensively with up to 4 overnight stays weekly.
• Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field.
• Build a good rapport with Regional Remarketing Asset Managers.
• Must have a clear understanding of collection and repossession procedures.
• Must have great attention to detail, be self-motivated with good time management as well as being a team player.
• Willingness and ability to complete assigned work efficiently.
• Willing to learn, hard-working, determined, and assertive.
• Bilingual preferred in some areas.
• Ability to manage self-daily and optimize daily route to create more efficient work flow.

But also, remember you:

• Must be able to drive 95% of every day, work outside, and drive-in all-weather conditions including heat, cold, rain and snow.
• Travel (Occasionally Saturday workdays are required):
• Standard Monthly Travel - 20+ days per month
• Overnight travel up to 4 nights per week, territories may include multiple states
• Travel may be required outside of assigned territory or state
• Late nights – 2 late nights per week (April-Oct.) with at least two inspection attempts between 5 pm – 8 pm each late night
• Ability to route and manage
• Walking and Driving Conditions:
• Terrain and weather conditions are unknown and may change
• Uneven ground, steep, muddy, slippery, potholes, icy and/or snow covered
• Vacant homes may not have steps or may require entry through a door or window
• Daily routes can include high mileage and many stops.
• Constantly operate a laptop and other office machinery, such as a cell phone, digital camera and download pictures, GPS, scanner, and printer.
• Change door locks and winterize homes.
• 50% communication methods face to face and 50% completed over the phone and via e-mail combined.
• Must be able to exchange accurate information at all times.
• Must have excellent communication skills when dealing with customers.
• Ability to identify and assess account status and determine appropriate process.

Here are some more reasons to choose Vanderbilt Mortgage!

• Enjoy work from home flexibility in this fully remote position!
• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotion opportunities
• Competitive bonus programs

Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Vanderbilt Mortgage. Where you start a job and gain a career!

Job Type: Full-time

Pay: $53,000.00 - $62,000.00 per year

Work Location: Remote