Home Health Intake Coordinator

*******MUST HAVE HOME HEALTH CARE EXPERIENCE**************

THE SPHINX DIFFERENCES:

• Patients are pre-screened for Home Health eligibility and needs.
• Full SUPPORT from the office team - You're not working alone.
• User Friendly EMR system "Axxess"

Joint Commission accredited - Deficiencies free surveys.

***Multi-Year Recipient of the National Homecare Elite Award***JOB SUMMARY

An Intake Coordinator receives and process incoming referrals in accordance with the Home Health care rules and regulations. Works closely under the direction and supervision of the Administrator /Office Manager.

QUALIFICATIONS:

• College graduate or comparable experience in intake functions as determined by Administrator /Office Manager.
• Must have a minimum of two (2) years experience in the hospital or Home Health care field.
• Has the ability to act as a liaison between the physician, hospital, patient, caregiver, family and other health care agency resources.
• Has the ability to arrange for continuing health care of the patient in the home following discharge from the hospital, long term care facility or referred from a physician’s office.
• Excellent verbal, written, communication and computer skills.
• Ability to exercise tactfulness, resourcefulness, good judgment, and good interpersonal relations with others and members of the community.
• Knowledge of Home Health care, patient needs, and concerns in the environment.
• Ability to work within a health care team, with the patients, families and other staff members.
• Ability to perceive and identify home care problems, its sources and solutions.

RESPONSIBILITIES

• Receives physician referrals of patients in need of home care services from hospitals, physician’s offices, nursing homes and other care facilities.
• Receives and completes the Continuing Patient Care (CPC) form, referral forms if needed. Verifies relevant information from the hospital or referral source in order to initiate home care services. Advices administrator of any issues with referrals.
• Verify referring physician’s license and NPI number and enter it in the EMR system if needed.
• Validates/confirms patient eligibility to Insurance benefits. Submits the necessary authorizations requests with daily follow up on authorizations requests. Forwards completed requests to office manager on timely manager for staff assignment.
• Calls patient to verify address, telephone number, obtains direction to the patient’s home.
• Gathers necessary relevant information regarding insurance coverage if necessary.
• Informs/notifies patient/caregiver that health care staff is coming to visit per request of their physician and patient will be notified of date and time of initial visit.
• Maintain patients’ charts organized which includes but not limited to generate the chart for new patient upon receiving the referral and filing records of care in the charts on an ongoing basis.
• Sending a Non-Admit form to referring physician/case managers once it was determined that referral does not meet the agency’s admission criteria.
• Performs follow up calls to patient 2 weeks after the start of care to find out how home care is progressing, and finds out any complaints/concerns regarding their care. Make Clinical Director aware so that a Complaint Form can be filled out situation can be rectifying.
• Run a weekly visits exemption report and contact staff with any inconsistencies.
• Assist the office manager with physician’s orders mail out daily.
• Send DISCHARGE letters to the referring physician upon discharge of services with medications list.
• Carries out all duties and responsibilities in a positive, amenable attitude toward patients, caregivers, families, physicians, staff and representatives of health care agencies.
• Performs other duties as requested by the Administrator or office manager.

WORKING ENVIRONMENT: Works indoors in Agency office.