Address
Form of workJob Description
Responsibility
Description
Supervisor
Supervision
The SCHEDULING COORDINATOR will supervise the activities of the scheduling team, and has overall responsibility for the productivity and effectiveness of the scheduling process.
Regional Manager
The SCHEDULER and SCHEDULING ASSISTANT are responsible for the specific duties assigned to them by the Scheduling Coordinator. These duties may be broad or they may be specific, depending on the needs of the company.
Regional Manager
Understanding of Employee manual
Read & ability to enforce policy & procedures as outlined in employee manual. Coordinator will verify that everyone on the team has read and understands the manual, and serve as the expert within the team.
Regional Manager
Understanding of Emergency Policy
Read & ability to explain & instruct emergency policy to caregivers & clients
Regional Manager
Scheduling Software
Understand and utilize all features of software related to scheduling caregivers.
Regional Manager
Scheduling Process
GOAL: DEVELOP AND MAINTAIN A COMPLETE AND ACCURATE SCHEDULE
*Clear dashboard everyday on HHA software
*Identify and correct gaps in schedules
*Contact caregivers that have not clocked in for shifts to verify every clients schedule is followed according to plan of care.
*Communicate with Clients/Caregiver any changes in schedule in professional timely matter
* Set up schedules for new clients and caregivers
Regional Manager
On-Call
1 -2 weekends a month and as needed complete all on call services
Regional Manager
Communicate changes
Communicate changes in schedules/caregivers/clients to Supervisor and RHC team
Regional Manager
Team Meeting
Participate in all Team Meetings upon request
Regional Manager
After Hours Cell Phone
Answer calls in a professional manner
Regional Manager
Documentation
Document changes and instructions in the correct location for use by others.
Regional Manager
Home Care
Visit clients to cover call offs on an emergency basis.
Regional Manager
All other task
As directed by Supervisor, Assistant Home care coord, Home care coord.
Regional Manager
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