Job Description
Field Supervisor, Home Clean Heroes of Huntsville
About Home Clean Heroes
Join Home Clean Heroes as a Field Supervisor and enjoy a $18 -$20 hourly rate, along with quality paid training, a company car while working, no nights or weekends, six paid holidays, and tele-health coverage.
Home Clean Heroes is not your regular maid service we are a fresh take on the Home Cleaning industry, setting the new standard for excellent customer service. Our cleaners are Heroes, not maids. A portion of every cleaning fee goes to support our local First Responders. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professionals that our clients can trust.
Field Supervisor, Home Clean Heroes of Huntsville
The Field Supervisor (FS) must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work or schedule guidance and problem solving. The Field Supervisor will be an active part of a cleaning team but will split time as directed by the Owner(s) to accomplish some of the tasks listed below. He or she must be reliable, well-organized and customer service-oriented, with good communication and technical skills.
The position reports to the Owner(s) out of our Madison office. This is an hourly position.
Responsibilities:
About Home Clean Heroes
Join Home Clean Heroes as a Field Supervisor and enjoy a $18 -$20 hourly rate, along with quality paid training, a company car while working, no nights or weekends, six paid holidays, and tele-health coverage.
Home Clean Heroes is not your regular maid service we are a fresh take on the Home Cleaning industry, setting the new standard for excellent customer service. Our cleaners are Heroes, not maids. A portion of every cleaning fee goes to support our local First Responders. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professionals that our clients can trust.
Field Supervisor, Home Clean Heroes of Huntsville
The Field Supervisor (FS) must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work or schedule guidance and problem solving. The Field Supervisor will be an active part of a cleaning team but will split time as directed by the Owner(s) to accomplish some of the tasks listed below. He or she must be reliable, well-organized and customer service-oriented, with good communication and technical skills.
The position reports to the Owner(s) out of our Madison office. This is an hourly position.
Responsibilities:
- Serve as Lead Cleaning Specialist on an active team as available
- Provide coaching and training or other assistance to other team members as directed by the owner(s).
- Re-route customers/adjust schedules and placing calls to customers when necessary
- Perform quality assurance inspections as directed
- Perform in-home estimates as directed
- Laundry management
- Perform chemical and equipment inventory and provide order requests to the Owner(s)
- Mix cleaning solutions as needed
- Repair equipment (vacuums) as needed or recommend replacement to Owner(s).
- Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)
- Fielding call center information and directing to the correct team when necessary
- Provide recommendations on staffing and training as necessary or observed
- Limited office or other duties as assigned (i.e., laundry, call center relations)
- Bilingual in English/Spanish is a plus!
- Paid training program
- $18 - $20 hourly rate no nights or weekends
- Complimentary access to virtual tele-health provider
- Company car provided while working
- Uniforms provided
- All products and equipment necessary to complete any job is provided
- Free snacks and drinks
- Additional opportunities with gift card incentives