Hoa Association General Manager

Job TitleHOA Association General Manager
LocationAshburn, VA
Job Description

The onsite General Manager engages with residents, homeowners, members of the Board of Directors, Committee Members, vendors, and contractors. The General Manager is the liaison with staff at the Associa Client Shared Service Center (CSSC), Associa OnCall (AOC) and within the branch office.

 

Daily responsibilities:

 

• Walk property to ensure property is well maintain and HOA guidelines are adhered too.
• Meet and greet residents, homeowners, members of the Board of Directors, Committee Members, vendors and contractors.
• Respond to inquires in-person, by phone and email.
• Enter and update homeowner and property information in the database.
• Assemble board meeting packages; attend and facilitate quarterly and yearly board meetings. 
• Review financial reports, create and manage budgets. 
• Create, mail, and email correspondence to homeowners. Coordinate onsite events.
• Reserve meeting room space and maintain meeting room calendar. 
• Coordinate and schedule routine maintenance and maintenance requests onsite.

Requirements

• Associates Degree Required; Bachelors Degree Preferred.
• 3+ years of HOA experience; understanding of HOA bylaws and approval processes.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Experience in landscaping and managing cleaning and janitorial contracts.
• Experience with communities transitioning to homeownership and new construction is highly desired.
• Highly customer service oriented, collaborative, and a team player.
• Excellent communication skills, written and spoken.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet time sensitive deadlines.
• Solutions oriented, proactive, and knowledge of conflict resolution techniques.

 

 

 

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Company DescriptionWith more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com.