hit- epic mychart patient experience analyst

job summary:
Skiltrek is looking for an experienced Patient Experience Analyst to help them in their EPIC Journey. This is a long-term contract role and will be focused on Mobile Applications, Web Portals, and Welcome Kiosks. A background in EPIC (with certification(s)), is a must.This role is 100% remote with the occassional onsite visit.
location: HOLLY HILL, Florida
job type: Contract
salary: $70 - 80 per hour
work hours: 8am to 4pm
education: Associates
responsibilities:

• Participates in projects centered around the implementation, improvement, and upgrade of assigned patient experience applications and integrated components
  
• Identifies opportunities for enhancements within the patient experience applications to increase overall useability and communicates these opportunities to leadership
  
• Routinely analyzes patient usage of the application and participates in initiatives to increase usage
  
• Participates in workflow design, building, and testing of configuration associated with the patient experience applications
  
• Documents requirements associated with assigned patient experience applications in collaboration with business owners and vendors
  
• Communicates effectively with internal and external team members to discuss the status of deliverables, shared issues, end?user concerns, and upcoming milestones to ensure organizational targets are met
  
• Communicates with patients when needed to troubleshoot and resolve issues, serving as a liaison between the patient and vendor or internal teams as needed to resolve the issue
  
• Collaborates effectively with vendor representatives utilizing vendor communication tool or other appropriate tools
  
• Manages personal assignments and priorities across multiple projects and/or initiatives related to the vendor system in both vendors' and internal ticketing systems
  
• Identifies issues that arise in their assigned vendor system as well as issues that potentially impact other teams, and pursues issue resolution
  
• Ensures all quality assurance processes are followed, including change management, and testing efforts

qualifications:

• Experience level: Experienced
• Minimum 4 years of experience
  
• Education: Associates

skills:

• Business Analysis

About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.