Address
Form of workJob Description
Hi
Hiring for SRE at Richardson TX
Technical/Functional Skills
Windows Powershell; Digital : DevOps
Experience Required
5
Roles & Responsibilities
Skillsets/knowledge required:
- Networking fundamentals
- PC/server hardware
- RBAC assignments
- AAD/AD security groups, permissions, group policy, MFA
- Windows Client and Server OS, file system permissions
- Security fundamentals and processes (JEA, change tracking, audit trails, approval/authorizations)
- Azure fundamentals
- Detailed and clear communication, written and verbal
Responsibilities:
- Receive, triage, and manage IT-related issues reported by end users
- Drive clarity of reported issues, translating business and user functions into likely technical causes
- Engage appropriate SMEs and IT teams to resolve issues, based on root cause and area of responsibility
- Handle escalations in priority/criticality
- Identify and pull multiple teams together to resolve complex issues
- Document roles, responsibilities mapped to technical permissions required to fulfill those roles
- Identify pain points and repeated issues, create action plans to reduce toil
- Track and drive down MTTR
- Drive incident bridge calls, engage required SMEs and drive outages to closure
- Document outage activities, manage regular communications with stakeholders
- Drive post-mortem reviews with applicable teams
- Regular reports on overall issue counts, categories, resolution time
The Candidate need to work from Microsoft factory in TX. Dallas .
Exact address is "2791 Telecom Parkway, Richardson, TX 75082 "
Generic Managerial Skills
Windows Servers; Digital : Microsoft Azure
Thanks & regards
Dushyanth | Sr. IT Recruiter| Email: dushyanth@siriinfo.com
