Hilton Laundry Attendant

HILTON GARDEN INN
POSITION DESCRIPTION
HILTON GARDEN INN LAUNDRY ATTENDANT

BASIC FUNCTION

• As a Laundry Attendant, you will be expected to wash, dry, and fold hotel linens and towels

RESPONSIBILITIES

• Wash, clean, dry, and fold numerous hotel linen and laundry items

• Sort the laundry items according to material and color

• Perform floor sweeps, removing soiled linen, garbage from floor buggies and HK carts

• Arrange clothes in the laundry room as per the specifications

• Wrap the laundry items for pickup or delivery

• Update the laundry list and record it on a daily basis

• Maintain cleanliness in the laundry room

• Assist fellow Laundry Attendants in loading and unloading laundry washers and dryers

• Maintain inventory level which includes detergents, sewing machines, detergent cakes, and others. Keep it updated on a regular basis

• Stock linen rooms, HK carts to appropriate, predetermined par levels

• Respond to customer complaints in a professional manner

• Provide various other laundry services if required

REQUIRED SKILLS/ABILITIES

• Extensive experience in using laundry detergents and cleaning equipment

• Ability to work for long hours as well as work on weekends if required

• Well versed in using laundry equipment and maintaining the types of equipment

• Ability to lift heavy materials and objects

• Quick decision-making skills

• A problem solver

• Great customer service skills

• Good written and verbal communication skills

• Physically fit

• Ability to calculate effectively using basic arithmetic skills

• Excellent time management skills

• Extraordinary team management skills

• Excellent attention to detail

EXPERIENCE AND EDUCATION

• High school diploma or equivalent

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

• Ability to read, write, speak, understand, and communicate in basic English preferred

• Prior experience as a Laundry Attendant or a similar position in the hospitality industry will be considered

PHYSICAL REQUIREMENTS

• Prolonged periods standing and walking and frequently pulling, pushing, and bending

• Must be able to lift up to 15 pounds at times

• Willingness to work a rotation seven-day work cycle with occasional afternoon shifts