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SalaryOverview:
Home Health, Hospice & Palliative Liaison navigates clinical referrals under the direction of the Patient Care Managers to coordinate Field Clinicians patient visits to meet Regulatory specifications from referring providers. Coordinates staffing/scheduling for all departments ensuring productivity levels for clinicians and Certified Nursing Assistants. Provides Daily operational duties of scheduling related to intake process/workflow. Accuracy in scheduling is paramount in performance. Ability to schedule complex referrals utilizing the Assigned Work Queues; Admissions, Routine visits, Recerts, Resumption of Care, (i.e. post hospital discharges, wounds, total Joint discharges, Nursing visits, Ancillary Services, etc.) Supports the Centralized Agency scheduling tasks for CDS & Regional Agency operations including the Hospice Face to Face Tracking, Benefit Period Tracking, Supervisory visits Reports, Hospice Notice of Elections, Daily Preparation of Hospice Geographic Team Reports.
How you belong matters here.
Why Join Us
Ideal Candidate/Prefer Qualifications/or Why this position is unique
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to: USD $23.07/Hr. Compensation Disclaimer: The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Now Hiring a Home Health, Hospice & Pallative Scheduling Liasion
Home Health, Hospice & Palliative Liaison navigates clinical referrals under the direction of the Patient Care Managers to coordinate Field Clinicians patient visits to meet Regulatory specifications from referring providers. Coordinates staffing/scheduling for all departments ensuring productivity levels for clinicians and Certified Nursing Assistants. Provides Daily operational duties of scheduling related to intake process/workflow. Accuracy in scheduling is paramount in performance. Ability to schedule complex referrals utilizing the Assigned Work Queues; Admissions, Routine visits, Recerts, Resumption of Care, (i.e. post hospital discharges, wounds, total Joint discharges, Nursing visits, Ancillary Services, etc.) Supports the Centralized Agency scheduling tasks for CDS & Regional Agency operations including the Hospice Face to Face Tracking, Benefit Period Tracking, Supervisory visits Reports, Hospice Notice of Elections, Daily Preparation of Hospice Geographic Team Reports.
How you belong matters here.
We value our employees' differences and find strength in the diversity of our team and community.
At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
- Full Time - Exempt: No
- Job is based Remote Presbyterian El Camino
- Work hours: Days
- Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
- Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.
- Remote: Open to remote applicants in the United States, except for the following states: Wyoming, North Dakota, and Ohio
Ideal Candidate/Prefer Qualifications/or Why this position is unique
Two or more years clinical experience as a Clinical Scheduler required.
Qualifications: - High School Diploma or GED required;
- Associates degree preferred.
- Two or more years clinical experience as a Clinical Scheduler required.
- Short-term training in Medical Terminology
- Customer service and scheduling experience.
- Advanced computer skills with Microsoft Office Platform.
- Education:
Essential:
High School Diploma or GED
- Utilization of EMR scheduling application.
- Performs the patient scheduling process and validates accurate patient demographics; welcome calls; Initial First touch interactions with patients/families; providing orientation of Agency Services.
- Guide informed dialogue with patients and patient representatives regarding communication they can expect from clinicians.
- Ability to manage conflict & appropriately request help of a PCM or supervisorServes as the Liaison between the Clinical Field staff; Intake RNS, and Patient Care Managers to provide services ordered.
- Formulates complete and accurate telephone encounter messages and routes to the appropriate EMR Provider in-basket pool to support operational aspects of patient care. Assigned scheduling for RDS Home Health and Hospice locations as needed.
Administrative Duties:- Accurately maintains afterhours/weekend pass-down
- Utilize time and attendance systems for clinician work schedules in reference to patient assignments.
- Produce various reports as required: Supervisory Visits, Geographic Team Reports,
- Answers Agency Phone Queue �, resolves inquiries, routes callers, and take messages as appropriate.
- Serves as preceptor, trainer, mentor / resource to new employees in CSC department. Provides Regional Agency onboarding training � visiting sites as required; orientation on scheduling practice/protocols for licensed clinicians.
- Participates in peer interviews for potential new hires.
- Attend Huddles, staff meetings, Employee Forums, participate in PDSA meetings; development of new programs and processes. Participate in re-design and process excellence projects as needed.
- Manages and is Responsible for the EMR Schedule Template for all new onboarding clinical staff.
Financial Accountabilities: - Obtains signed orders from providers to ensure timely billing so that payments are processed within regulatory parameters to perform ordered services.
- Hospice: Navigates the Conditions of Participation Regulation documentation to ensure billing accuracy for reimbursement: Notice of Elections; Hospice Provider Face to Face (F2F) tracking, Hospice Benefit Period Tracking, Hospice Team Assignment List.
Quality Improvement/ Patient Safety - Appointment reminder calls; coordinates visit confirmation & manages cancellations.
- Rescheduling-Evaluate clinician schedules and take appropriate action to ensure accuracy and efficiency per regulatory guidelines.
- Works with assigned clinicians to maximize schedule effectiveness and productivity expectations daily.
- Willingness to work in a positive manner to assist in development of new programs and processes.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
