Hey Day Market -Khoodles and Loud Roots Supervisor

Hey Day Market and Gathering Place is a vibrant and diverse culinary destination that brings together a variety of delicious food stalls. Our food hall is home to Khoodles, offering authentic Malaysian street noodles, and Loud Roots, specializing in healthy salads and grain bowls. We are seeking a dedicated and enthusiastic Food Hall Supervisor to oversee the operations of these two stalls.

Duties:

As a Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of Khoodles and Loud Roots. You will be responsible for maintaining high standards of service, quality, and cleanliness while providing exceptional customer experiences. Your primary duties and responsibilities will include:

Stall Operations Management

• - Supervise and coordinate the daily activities of Khoodles and Loud Roots.
• - Ensure that food preparation, presentation, and service meet our established standards.
• - Monitor inventory levels and place orders for ingredients and supplies as needed.
• - Conduct regular quality checks to maintain food safety and hygiene standards.

Team Leadership

• - Train and supervise staff.
• - Create work schedules and manage staff shifts effectively.
• - Foster a positive and collaborative work environment, motivating your team to deliver outstanding customer service.

Customer Service

• - Interact with customers and address their inquiries or concerns promptly.
• - Strive to enhance the customer experience and gather feedback for continuous improvement.
• - Handle any customer issues or complaints with professionalism and care.

Financial Management:

• - Monitor sales, track expenses, and ensure that both stalls operate within budget.
• - Implement cost-control measures to maximize profitability.

Health and Safety Compliance:

• - Ensure that both stalls adhere to food safety and sanitation regulations.
• - Implement safety protocols and maintain a clean and organized workspace.
• - Conduct regular inspections to identify and rectify potential hazards.

Marketing and Promotion:

• - Collaborate with the marketing team.
• - Participate in events and initiatives to promote the food hall.

Working Conditions:

• Be able to work in a standing position for long periods of time, consecutively.
• Be able to safely lift and easily maneuver multiple plates of food & carry bus tubs frequently weighing up to 50 pounds.
• Working with students on a daily basis is required. Ability to organize and plan your service around training and teaching throughout every interaction.
• Team members must have a flexible work schedule and ability to work nights, weekends and holidays.

Qualifications

• - Previous experience in a supervisory or managerial role in the food industry is preferred.
• - Strong leadership and communication skills.
• - Knowledge of food safety and hygiene standards.
• - Excellent customer service and problem-solving abilities.
• - Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• - Flexibility to work evenings, weekends, and holidays as needed.

If you are passionate about food, leadership, and delivering exceptional dining experiences, we encourage you to apply for the Supervisor position for Khoodles and Loud Roots at the Hey Day Market and Gathering Place. Join our dynamic team and help us create a memorable culinary destination for our customers.