Helpline Tier 1 Support

Hi,

My name is Aditya Chauhan and I'm a IT Recruiter at Diverse Lynx. We provide IT Consulting Services to our customers’ immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet job sites to which we subscribe or you had previously submitted your resume to Diverse Lynx. We now find your resume matching for a Helpline Tier 1 Supportopportunity with our client which Location is Elk Grove, CA (Onsite).

We are hiring for our client Wipro which is-

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. They leverage their holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, they have over 250,000 dedicated employees serving clients across 66 countries. They deliver on the promise of helping their customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS

• FY22 REVENUE 10.4 BN USD

• They are PRESENT IN 66 COUNTRIES

• OVER 1,400 ACTIVE GLOBAL CLIENTS

Job Title: Helpline Tier 1 Support

Location: Elk Grove, CA (Onsite)

Duration: Fulltime

Job Details:

• Key Skill - macOS

Summarized view of skill:

• Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.
• Mac Troubleshooting skills
• ServiceNow experience ( this is the platform these folks will work on)
• Comfortable in strong tech writing skills ( Used for ticket resolution update )

Key Qualifications:

• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and / or in person
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared and feedback is welcome
• Effective time management, including ability to multitask, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Makes space to listen, learn, and amplify diverse perspectives and experience
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Description:

• As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
• As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
• As our customers’ first point of contact, you’ll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
• We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
• We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
• We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Additional Requirements

• Available to attend required training on a fixed schedule that may include weekends.
• Flexible to work between the hours of 7: 00 a.m. CST and 10: 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
• Successful completion of a pre-employment assessment and background check
• Successful completion of initial training
• Meet all expectations of the role within the first 120 days of employment.
• Able to meet minimum typing speed of 40 WPM while talking with customers

Thanks & Regards

Aditya Chauhan

IT Recruiter

Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540

Office: 7324521006 ext:268

Email: aditya.chauhan@diverselynx.com

Job Type: Full-time

Salary: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Work Location: In person