Helpdesk Internship Summer 2024 (Hybrid)

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers' comp, we strive to provide an atmosphere of constant growth and development for our employees.
Summit provides workers' compensation programs and services to thousands of employers throughout the Southeast.
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it's underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.
This intern position support to end users for either PC, server or mainframe applications and hardware and receives work experience in a dynamic IT environment within one of the top US regional Workers' Compensation management groups. Summit Consulting LLC, headquartered in Lakeland, FL, is a super-regional Workers' Compensation insurance management company operating in fourteen states throughout the Southeast and Southwest United States.
This intern role includes working with Summit's Helpdesk team to:

• Responds to telephone calls, emails, and other requests for technical support
• Simulates or recreates user problems to resolve operating difficulties
• Interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct problems
• May recommend systems modifications to reduce user problems
• Performs other duties as assigned

Desired qualities:

• Dependable, self-motivated, goal-oriented, strong analytic ability. Able to apply critical thinking and multi-taking skills.
• Prefer a junior or senior with ability to work a minimum of 20 hours per week
• Preferred field of study: Information Technology, Computer Science, or related
• Approximately 6-8 weeks
• Housing is not provided.

The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 2 days in the office and 3 days work from home.
Company:
SCI Summit Consulting, LLC
Benefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.