Helpdesk Engineer

We are looking for an energetic well-organized Help Desk Engineer to provide technical support to end user's in an efficient and accurate manner to join our Help Desk Support Team.  You will be considered as the Firm's front liner and you will solve technical problems and provide support for all areas. 

         Build, test, repair, maintain a variety of hardware (computers, laptops, tablets, etc.), peripheral equipment and software

         Follow up with customers, provide feedback and see problems through to resolution

         Provide excellent customer service skills and exceed customers' expectations

         Ensure proper task recording, documentation and closure

         Recommend procedure modifications or improvements

         Maintain inventory of all hardware equipment, software and software licenses in database

         Provide first level support using computerized ticketing system, email, phone and in person

         Research turnkey software and/or hardware systems to support trading requirements

         Process invoices for payment

         Process purchase orders

          Flexibility to cover different shifts when needed (including weekends)

         Strong written and verbal communication skills

         Advanced troubleshooting, multi-tasking and initiative skills

         Detail oriented and team player

         Working knowledge of Microsoft Windows environment

         Ability to work with a strong sense of urgency

         Enjoys working in the same fast-paced and well-defined role for the long term

         Must be able to lift up to 35 pounds

         BS or Assoc degree in Information Technology or equivalent

$30,000 - $60,000 a month

It's not about the clothes... it's about the person in them. At Wolverine, we've created a strong, collaborative environment with exceptional growth opportunities. Whether your interest is trading, technology, or operations, motivated and innovative individuals can find many pathways to success.

Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (don't worry, they won't be wearing a suit either). While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.

 

       Highly competitive salary bonus

       Generous paid time off and flexible scheduling

       100% coverage of medical, dental, vision, life, and disability benefits for single coverage

       Generous Paid Parental Leave

       Retirement Plans: 401K and Roth 401K

       Profit sharing plan

       Long- and short-term disability

       Casual dress

       Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!)

       On-site gym with a subsidized membership

       Frequent company outings

       Opportunity to give back to organizations that help individuals in need, improve public health and provide others with educational opportunities and resources.

       In-house education team - educational classes and resources are offered by our education team for continuous learning opportunities

       Mentorship Program

 

       Resume Review

       Phone Screen

       Assessment

       Team Interview Series

       Decision 

Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues. The Wolverine companies are headquartered in Chicago with offices in New York and San Francisco and a proprietary trading affiliate office located in London.