Address
Form of workJob Type
Full-time
Description
We aren't just yogurt on a mission; we are people on a mission.
Stonyfield Organic®, siggi's®, Brown Cow™ and Green Mountain® are brands of Lactalis US Yogurt. The Lactalis Group is the #1 dairy company in the world with over 85,000 employees in 94 countries. The company has not forgotten the mission of its founder and remains committed to offering high-quality and delicious dairy products that bring families together around the world. At Lactalis US, we use local milk at each of our production facilities to make the products you know and love. We approach our work with an entrepreneurial spirit and love of dairy akin to the spirit of our founder.
Our company is an authentic community that takes care of us, we take care of one another, and together we work for the health and well-being of others. Our community offers unique opportunities that you will not find anywhere else. We are looking for positive, productive people to join in making contributions to our growing team!
Summary:
This position provides support to end-users remotely and deskside. The individual responds to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position includes significant exposure to datacenter and server operations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Receive and resolve incoming help requests from end users in a courteous and professional manner. This includes documenting the entire support lifecycle from origin through all steps taken until resolution is complete.
- Prioritize and schedule problem resolution. Escalate problems when required to the appropriately experienced technician.
- Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users from this research.
- Maintain and report on operational systems such as backup and monitoring.
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
- Two years' professional experience in a related field or the equivalent in pursuit of a degree
Skills/Abilities
Applicants are expected to have a knowledge base on IT systems including:
Strong skill required
- Microsoft Windows workstation operating systems
- Microsoft Office products including Outlook
- PC hardware break/fix troubleshooting
- IOS and Android mobile devices
- Domain services: MS Active Directory, DNS, DHCP, Printer Server, File Sharing
- Office 365 Administration
Familiarity a plus
- Citrix (troubleshooting of published apps and desktops)
- Microsoft Windows Server operating systems
- SAP and/or iSeries
- IBM Domino and Lotus Notes
- Basic knowledge of switching and routing
Benefits
The following are just a few of the amazing benefits we have to offer:
- Lactalis will invest 3% of your annual salary into your 401K - even if you do not participate in the program! The company will also match up to 4% of your contributions. (that's up to 7% company contribution to YOUR future!).
- Referral Bonus programs ($750-2000!!!)
- Comprehensive Medical, Dental and Vision
- FSA & HSA programs
- Education Assistance Program
- PTO and Floating Holiday's
Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
