Help Desk/IT Remote- TX

Position Highlights:

• Provide remote technology support services to team members across the organization, (in-person support may be needed from time to time). In addition to providing break/fix support, the Helpdesk/IT Support Technician I also assist with managing IT inventory, supports projects, and writes documentation for common processes.
• Provides accurate and timely support services for end-user computing devices.
• Use of a ticketing system to track and document their work.
• Proficient with Endpoint Detection and Remediation, MFA, Zero Trust, email security, 365 and Azure AD and other cyber security related tools

Responsibilities:

• Respond to and resolve incidents and requests for assistance with computer systems and provide superior customer support experience for all users.
• Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications. This includes installation, repair, and relocation of devices, as required.
• Maintain documentation for each incident and request and escalate complex problems to the next level of support per documented procedures.
• Follow organizational standards for devices and software as approved and directed by leadership.
• Report any non-standard installations of software or hardware to leadership.
• Contribute to maintaining hardware and software license inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance.

Credentials and Experience:

• Experience working with Windows Server, Azure Active Directory, ConnectWise Manage ticket management software, and video communication software such as Teams.
• Experience supporting Apple, iPads, and iPhones.
• Experience supporting MDM software.
• Experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals.
• Experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
• Experience supporting Microsoft Windows 10 and Microsoft/Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive, User creations/terminations (tasks/requests), End-user self-service tools, Cloud support – multiple device data syncing.

Preferred Experience:

• One (1) year experience in a healthcare IT position.

Education

• Minimum - Trade School IT Certificate and/or associate degree in related field.

Compensation/Classification

• $20 - $25 per hr.
• Non-exempt