Help Desk/Field Tech (NJ/NY area)

Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the "MSP-501 Award from Channel Futures"? Then you may be one of us. We want you to come and join our team!

Velonex Technologies is looking for a skilled Help Desk/Field Tech. The person in this role will be responsible for providing technical assistance with computer hardware and software and resolving technical issues for clients via providing in-person and remote assistance. This position requires on-site travel to support our clients primarily in the NJ (07660) area, and NY (10018) area as needed. Travel mileage is reimbursed.

Summary of responsibilities (not comprehensive of all tasks):

1. Track customer issues and resolutions

2. End User support both remotely and on-site

3. Manage client's IT infrastructure including Servers, Workstations, and mobile devices

4. Able to create procedures, documentation, and reports

5. Function as first level support

6. Regular on-site visits to clients in Santa Monica area with travel to West Hollywood and Beverly Hills area as needed

What You Need To Succeed (minimum Qualifications):

· Previous experience in IT, customer service, or other related fields

· Strong troubleshooting and critical thinking skills

· Positive and professional demeanor

· Service oriented and ready to assist people with their technology needs

· Experience with Microsoft environment; Windows, Microsoft 365, Office & cloud collaboration

· Manage client's IT infrastructure including Servers, Workstations, and mobile devices

· Able to follow & create procedures and documentation.

· Some familiarity with networking - TCP/IP, DNS, DHCP, Firewalls and Wireless networks

· Attention to detail

· Great Customer Service – we serve people by helping with their technology needs

· Ability to follow procedure

· Keep accurate documentation

What Will Give You a Competitive Edge (preferred Qualifications):

· Experience working for an MSP with remote monitoring and management tools

· Experience with Mac OS helpful but not required.

· Some exposure to the design and implementation of IT solutions to fit client needs

· Some knowledge of Anti-Virus and security basics

· Initiative-taking collaborator who can work autonomously without constant supervision

Physical Requirements:

· Stand/sit/walk for extended periods of time.

· Ability to lift/push/pull 40 lbs.

Velonex Technologies fosters an environment that is both challenging and rewarding – fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.

*EEO Statement*

Velonex Technologies is an equal opportunity employer.

Our Core Values are who we are and in everything we do:

· We serve others

· We are committed to continuous improvement

· We are learners & sharers of knowledge

· We strive for excellence

We do everything with honesty and integrity

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Ridgefield Park, NJ 07660