Help Desk Technician

Job Type
Full-time
Description
TITLE: IT Helpdesk Technician
FLSA Classification: Non-Exempt
Department: Information Technology
Reports to: IT Manager
Summary:
VP Racing Fuels, INC. is a leading Race Fuel company in the region. We're now hiring a Help Desk Technician to help us keep growing. If you're excited to be part of a winning team, VP Racing Fuels Inc. is a perfect place to get ahead.
Essential Duties and Responsibilities:

• Provide support as the first point of contact for the IT Help Desk. Ability to escalate as appropriate.
• Perform computer device imaging and troubleshooting on an as-needed basis.
• Carries out supplementary IT Tasks, such as various technology installations, and project assignments from Immediate supervisor or, and third-party vendor interaction.
• Respond to end users' issues via phone, email, and computer chat.
• Provide customer assistance.
• Document end user's interactions.
• Run diagnostics to resolve end users reported issues.
• Install, make changes, and repair computer hardware and software.
• Follow-up with end users to ensure issues are resolved.
• Install software that is created to protect sensitive information, such as firewalls and data encryption programs.
• Monitor the company's networks to keep an eye out for any security breaches and investigate if one does occur.
• Research the latest in information technology security trends to keep up to date with the subject and use the latest technology to protect information.
• Will be required to perform other duties as requested, directed, or assigned

Job Knowledge, Skills, and Abilities:

• CompTIA A+ Certification, preferred.
• 2+ years of experience working in a Help Desk environment.
• Proficiency with MAC and IOS computers.
• Excellent oral communication skills.
• Detail oriented in order to keep detailed notes on tickets.
• Highly organized to keep Help desk tickets in order.
• Ability to diagnose and resolve basic computer technical issues.
• Reliability - Consistently meets deadlines, follows up and effectively uses time.
• Initiative - Demonstrates resourcefulness and independence in carrying out responsibilities and assignments.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

Education and Experience:

• High School Diploma or GED ideally working towards a postsecondary degree
• 2 years of various technical support roles experience.
• Applicable education with experience in test environments will be considered as well.

Physical Demands:

• Required to lift up to 25 lbs.
• Regularly required to sit, stand, bend, reach, and move about the facility.
• May be subject to sitting for long periods of time to perform job scope.

Work Environment:

• Work will generally be performed in an office environment.
• May be exposed to shop elements such as noise, dust, odors, fumes, and oils.
• Background checks and drug tests required
• Extended hours may be required.
• At times may be required to work hours other than the regular schedule
• Valid driver's license required

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.
Salary Description
$22-$26/hr