Help Desk Support Technician

Overview:
The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.
Responsibilities:
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Assist in tracking Help Desk calls pertaining to application, networking, and systems problems and issues
• Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Document, track and monitor problems to ensure timely resolution
• Identify, research and resolves technical problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Perform other duties as assigned by management
Required Skills:
• High school diploma or GED required
• Associate degree is preferred
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with Help Desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration
• Ability to lift up to 60 pounds required

Additional Information:

Location: 1020 Discovery Road, Suite 130, Eagan, 55121
Type: Temp to Perm
Conversion Salary: $45K
Pay Rate: $22.00
Shift: Mon- Friday : 6am – 3pm
Interview Process: Zoom