Help Desk Support Technician

Who Is LiveView Technologies:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description:

You are the lifeline for all technology needs within the organization. You will empower team members across all departments to have the greatest measure of success in their respective roles by ensuring the technology tools they rely on are available, functional, and reliable. You will resolve incidents, help identify the root cause of problems to prevent further incidents, and fulfill requests for service.  You will help team members become more self-sustaining by creating comprehensive and simple FAQ and how-to knowledge articles. You will assist with the AV needs of the organization, be it for small conference rooms, monthly all-hands meetings, or off-site meetings. You will assist users from all departments and provide white glove support for executive leadership as needed.

NOTE: Most work will be at HQ in American Fork, UT but future work in Spanish Fork, UT is possible.

Responsibilities, Qualifications, and Required Skills:

At least 6-12 months of experience in Help Desk Support position.

• Experience in a professional setting with the following:
  • Experience, installing, configuring, and troubleshooting Apple, Lenovo, Logitech and other makes of computer and peripheral hardware and/or software.
  • Installing, configuring, or troubleshooting Zoom, Office 365, VPN clients, GSuite, Atlassian, OKTA, and other known SaaS based applications
• Fundamental understanding of ITIL processes such as:
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Change Management
• Knowledge Management
  • Accurately and completely document each case worked on for future reference
  • Draft and publish knowledge articles and instructions any technical level team member can use for self-help
• Interact with employees in a way that helps them feel cared for, maintain a positive outlook, and show your dedication to solving problems. 
• Basic knowledge of networking and connectivity issues including IP addresses, DHCP and DNS servers, wireless access points, and VPN software. 
• Understanding of key configurations and time-saving techniques used in common office applications such as word processing, email, and other communication tools. 
• Able to work in the office 5 days a week.
• Occasionally lift up to 50 lbs. Be able to travel between our multiple facilities in the Orem, UT area.

• Install, configure, or troubleshoot popular cloud-hosted business tools used for identity management, email, word processing, asset management, and communication. 
• Maintain building-access and physical security systems when needed
• Verbal communication
• Customer Service

Benefits:

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.