Address
Form of work
SalaryTroubleshoots and maintains the organization's Windows operating systems. Analyzes and resolves problems associated with Windows hardware and infrastructure. Detects, diagnoses, and reports Windows related problems on desktops, laptops, other hardware-related peripherals and mobile devices. Ensures that support calls and new user demands are met in an efficient manner. Coordinates all support calls for remote locations. Ensures that procedures are followed throughout entire territory for all Help Desk demands and requests. Network responsibilities include: User Administration (including internal applications and telephony systems), Asset Management, maintenance of in-house mobile network and mobile devices, daily backups and audits on each local backup server.
Networking
Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
Understands the issues involved in administering and maintaining corporate WAN.
Telephony
Assists with the administration and maintenance of the telephone system, including telephone switches.
Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as seating assignments change.
Internal Systems
Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
Assists with basic troubleshooting, backup, and archiving.
Helps install and improve computer software and network equipment.
New Hire Administration
Creates network and email accounts for new users.
Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
Updates company phone lists and email address books.
Help Desk Administration
Helps answer all trouble calls/emails and enters work orders into tracking software.
Assists in administering and maintaining web-based versions of tracking software.
Assists in the administration and maintenance of Internal Systems programs
Interacts with internal clients to resolve basic Help Desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
Provides responses to internal clients in a timely manner.
Asset Management
Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
Assists with the purchase of software, hardware and other IT supplies.
Promotes responsible usage and care of corporate equipment.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
