Help Desk Representative - On Site in Knoxville, Tennessee, US at TeamHealth

THIS IS AN ON-SITE POSITION AT THE TEAMHEALTH NATIONAL PATIENT SERVICE CENTER IN KNOXVILLE, TN.  

JOB DESCRIPTION OVERVIEW:

The position primarily provides support to NPSC Representatives. Representatives accept inbound calls to assist in resolving patient billing issues in a positive, professional and confidential manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support patients and NPSC Representatives requests.
• Answer and document all telephone inquiries.
• Possess knowledge of Team Health billing center requirements.
• Answer calls from all queues and lines, including Anesthesia.
• Research and respond to Help Desk inquires.
• Assist Call Quality Assurance Coordinators as needed.
• Adhere to all NPSC and Team Health policies and procedures.
• Provide excellent and concise communication to patients and NPSC Representatives in a professional manner.
• Performs other duties and assignments as requested.