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Form of workCompany Overview
Lennox International(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.
Job Description
WHAT YOU WILL BE DOING:
Innovate your career.
When you choose Lennox, you're getting the best.
When you work at Lennox, you're among the best.
As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers.
Join nearly 10,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.
As a Help Desk Representative at Lennox, under general supervision, you are responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
Qualifications
WHAT WE ARE LOOKING FOR:
WHAT WE OFFER:
At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. This role is designated hybrid. In the office Monday - Thursday, remote on Friday.
The Compensation range for this position is approximately $35,000 - $45,000 and will be based on the candidate's qualification, experience, and education.
#LI-Hybrid #LI-RM #LI-Hybrid #LI-RM
BENEFITS:
WE VALUE DIVERSITY:
Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
Lennox International(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.
Job Description
WHAT YOU WILL BE DOING:
Innovate your career.
When you choose Lennox, you're getting the best.
When you work at Lennox, you're among the best.
As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers.
Join nearly 10,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.
As a Help Desk Representative at Lennox, under general supervision, you are responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
- Identify, research, and resolve a wide range of technical problems.
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalate complex problems to senior level.
- Respond to calls, emails and personal requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution.
- May involve use of problem management database and Help Desk systems.
Qualifications
WHAT WE ARE LOOKING FOR:
- Requires a high school diploma or an equivalent combination of education and experience. A two year degree or equivalent is preferred.
- Requires at least 2 years related experience.
- Excellent customer service skills required.
- Knowledge of a wide range of hardware and software products required.
- Must have strong communication skills and be able to effectively communicate technical issues.
WHAT WE OFFER:
At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. This role is designated hybrid. In the office Monday - Thursday, remote on Friday.
The Compensation range for this position is approximately $35,000 - $45,000 and will be based on the candidate's qualification, experience, and education.
#LI-Hybrid #LI-RM #LI-Hybrid #LI-RM
BENEFITS:
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401k with company matching
- Employee stock purchase program
- Community involvement opportunities
- Robust employee assistance program
- And much, much more!
WE VALUE DIVERSITY:
Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
