AddressSummary:
This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.
Responsibilities:
Answers incoming phone calls to Store Support
Receive overflow calls for Maintenance and Marketing
Train stores on utilizing Service Station
Verify basic troubleshooting has been performed by the store
Logs incoming phone calls to appropriate system
Completes other duties, including special projects, as assigned by Management.
Additional Requirements:
Call Center experience preferred.
Experience with Word, Excel, and other MS Office suite applications
Excellent communication skills and the ability to research and resolve issues
Solid understanding of basic computer functions
Ability to multi-task
Ability to conduct and complete Company business in a professional and ethical manner.
Education Requirements:
- High School Diploma or GED
Experience Requirements:
- See Grade Level Distinctions
